How is digital health changing the patient-provider relationship in lung health?

Background

Digital health technologies, such as video consultations, apps for self-monitoring and remote care tools are being used more often to support people with long-term lung conditions. These tools became even more common during the COVID-19 pandemic, helping people manage their health without always needing to visit a hospital or clinic in person.

Conditions such as asthma, chronic obstructive pulmonary disease (COPD), and cystic fibrosis often require regular support. Digital health can help with this, but it also raises questions. Does it help people feel connected to their healthcare team or does it make care feel less personal?

What did the study look at?

Researchers reviewed nearly 100 studies from around the world to understand how digital tools affect the relationship between patients and healthcare professionals in care for people with lung conditions. These studies included feedback from both patients and healthcare professionals and covered a wide range of digital approaches, from online consultations to self-monitoring at home.

The research team also held workshops with patients and professionals to help shape and understand the findings.

What did the results show?

The review found that digital tools can improve or harm the relationship between patients and healthcare staff, depending on how they are used. Four key themes stood out:

• Patients are more likely to trust digital care when they understand how and why it is being used
• The technology works well for patients if it is introduced clearly and used in the right setting
• If the technology is reliable and helps people understand their condition, it can build confidence and give patients more control
• Digital tools can make it easier to stay in touch, but if they replace too much face-to-face care, some people may feel less supported

Many patients said they felt more involved in their own care through digital tools, but others missed the reassurance of seeing a healthcare professional in person.

Why is this important?

As digital health becomes more common, it is important to understand how it affects the way patients and healthcare professionals interact. This study shows that digital tools can support strong relationships but only when used carefully and thoughtfully.

For patients with lung conditions, personalised and accessible digital care has great potential.  Healthcare teams must ensure that new technology enhances care, rather than making it feel distant or disconnected. Future design and use of digital health tools should prioritise trust, communication and patients’ individual needs.

Read the paper: Impact of Digital Health on Patient-Provider Relationships in Respiratory Secondary Care Based on Qualitative and Quantitative Evidence: Systematic Review